Virtual Phone Services Offer Diverse Call Management Features
A variety of call management features are offered by typical virtual phone services. These features add great capability to your existing phone service and let you handle incoming calls with more precision. Investigate how a virtual small business phone system can supplement your existing service.
Below are 5 call management features of a virtual phone system:
1. Auto attendant – Incoming calls are automatically answered via a virtual auto attendant, or virtual receptionist. Callers choose their destination and the attendant handles the routing of the call to ensure it arrives at the proper destination.
2. Screening of calls – You have the ability to see who is calling and make a decision if you wish to speak to that person, or let them go to voice mail. Some virtual phone services give you complete call control via your computer.
3. Call answering rules – Rules can be set to determine how calls will be handled, including what happens during certain times of the day, on certain days of the week, and depending on the originating location of a call.
4. Large call volume queues – Instead of missing important customer calls, you can set up a queue where calls are answered based on the order they are received. The next call in line will be answered by the next available employee.
5. Call forwarding – Your virtual small business phone system can forward incoming calls to any phone, regardless of its location. This lets you work from home, or receive important calls when you are out of town.
With the versatile call management features that come with a virtual small business phone service, you have full control over how incoming calls are handled. For a small monthly fee, you can add these incredible features to your existing phone service and start handling customer calls with the care they deserve.
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Posted on Aug 26 2009 in Communications